Refund policy

Custom Orders Are Final Sale

  • Due to the handmade, perishable nature of our cookies, we do not accept returns or exchanges.
  • If you need to cancel an order, please contact us within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if production has already begun.

Order Issues & Refund Requests

  • If there is an issue with your order, please contact us within 24 hours of delivery with photos.
  • Refunds or replacements will be handled on a case-by-case basis.